Discharge Planning and Case Management

By using discharge planning and/or case management, OneNet participants receive assistance in arranging the appropriate services to meet their recovery needs. Our case management specialists can help customers arrange for:

• Home care (e.g., skilled nursing visits, physical therapy, occupational therapy, speech therapy and home infusion)
• Durable medical equipment
• Skilled nursing facility placement
• Medical rehabilitation placement
• Hospice care

For assistance, customers can call our Case Management Department Monday through Friday, 8:00 a.m. to 5:30 p.m. at 1-800-962-0643 and ask to speak to a case management specialist. (a registered nurse)

These services, as well as when and how you obtain these services, are described below.