Customer Service

At OneNet, our customers are the focus of everything we do. We take the time to understand and meet your needs. We follow through on our commitments and strive to constantly improve our performance, because customer service is our number one priority. A dedicated Account Manager is assigned to each customer to provide a single point of contact for addressing all your needs promptly and accurately. Our goal is to become the only PPO network you use in the mid-Atlantic region.

OneNet Member Services Representatives can route calls for benefit determination, identification cards, and claims status to the telephone lines you specify at no additional cost to you or your members and plan participants.

Our Member Services Representatives can also assist your members and plan participants with identifying participating physicians and health care practitioners and creating personalized network directories. We understand that when participants need assistance, they appreciate having a live voice on the other end of the telephone, so we keep our Member Services Department staffed 24 hours a day, seven days a week.